FAQs

MAY I CALL THE STORE TO ORDER?

We are delighted to hear from you! Customers may place an order by phone at 617-416-3104 during regular museum hours: 10 AM–5 PM EST Tuesday, Wednesday, Saturday, and Sunday or 10 AM–9 PM EST Thursday and Friday. We are closed on Mondays.  

CAN I SEND MY PURCHASE AS A GIFT?

Yes! Please indicate your purchase is a gift in the order notes at checkout, and include your message to the recipient. 

HOW DO I GET MY MEMBER DISCOUNT?

The email you used when joining as a member is automatically assigned to be your login for icastore.org. If you already have an account on icastore.org, your member discount should be automatically applied. If you need assistance, please email membership@icaboston.org.

MY ORDER WAS DAMAGED IN SHIPPING. WHAT SHOULD I DO? 

Please let us know about damaged items as soon as possible, and save the box and packing materials. We will work with you to get a replacement. 

—VIRGIL ABLOH FAQs—

What is your return policy for Virgil Abloh merchandise?
All sales on Virgil Abloh merchandise are final. We do not accept returns for refunds, credits, or exchanges. 

I purchased an item that is now on sale. Can I apply the discount retroactively?
Discounts do not apply retroactively.

Is the Virgil Abloh exhibition still on view?
Virgil Abloh: "Figures of Speech" closed in September 2021.


I noticed that some items are no longer available online. Will they be restocked?
Due to high demand, some items designed by Virgil Abloh are sold out. We will not be restocking these items.

I do not live in the United States. Can I place an order? What shipping carrier will you use?  
Yes! All domestic orders are shipped via UPS or USPS. International orders use DHL.  

Can I track my order? 
All customers receive a shipping confirmation email when their order ships, which includes the UPS tracking number and link to track your order. Please allow up to a week for orders to process.  
 
For international orders will I need to pay sales tax or duties? 
Domestic orders are shipped via UPS or the USPS. International shipping is through DHL.  

The ICA is not responsible for packages shipped beyond the address given at checkout. This includes all third-party package forwarding services. 

Do you accept payment by check or PayPal?  

Our online store and the Virgil Abloh "Church & State" store are credit or debit card only. The in-person ICA Store also accepts cash.

Can I order online and pick up my order in person?
Yes. Pickup instructions will be sent in your order confirmation.

How can I contact you directly?
For questions about orders and other inquiries, please contact us at icastore@icaboston.org.