FAQs

MAY I CALL THE STORE TO ORDER?

We are delighted to hear from you! Customers may place an order by phone at 617-416-3104 during regular museum hours: 10 AM–5 PM EST Tuesday, Wednesday, Saturday, and Sunday or 10 AM–9 PM EST Thursday and Friday. We are closed on Mondays.  

CAN I SEND MY PURCHASE AS A GIFT?

Yes! Please indicate your purchase is a gift in the order notes at checkout, and include your message to the recipient. 

MY ORDER WAS DAMAGED IN SHIPPING. WHAT SHOULD I DO? 

Please let us know about damaged items as soon as possible, and save the box and packing materials. We will work with you to get a replacement. 

HOW DO I GET MY MEMBER DISCOUNT?

The email you used when joining as a member is automatically assigned to be your login for icastore.org. If you already have an account on icastore.org, your member discount should be automatically applied. If you need assistance, please email membership@icaboston.org.