Shipping & Returns

STANDARD FLAT-FEE SHIPPING WITHIN THE U.S

Shipping is a flat rate of $10 for all orders under $500
For all orders over $500, shipping is free
Add $20 for Hawaii, Alaska, and U.S. Territories
Additional charges will apply for UPS Expedited Service
Expect 3–7 business days for delivery within the United States:
Orders are shipped Tuesday–Friday only, excluding holidays
NOTE extra time may be needed during the December holidays.

INTERNATIONAL SHIPPING

Rates calculated based on destination
Expect 7–21 business days for order delivery
Orders are shipped Tuesday–Friday only, excluding holidays

POTENTIAL CUSTOMS FEES:

For our valued international customers, please note that your order may be subject to import duties, taxes, and other customs-related fees. These charges are determined by your country's customs regulations and are not controlled or collected by the ICA Store.

Important Information:

Responsibility: You, the customer, are responsible for paying any and all customs fees associated with your order.
Calculation: Customs duties and taxes are typically calculated based on the value of the merchandise and the applicable tax rates in your country.
Contacting Customs: We recommend contacting your local customs office for specific information regarding duties and taxes in your region.
Delivery Delays: Customs clearance procedures can cause delays beyond our estimated delivery times.

Refusal of Delivery: If you refuse a shipment due to customs fees, you will be responsible for any return shipping costs and any additional fees incurred.

ON-SITE PICKUP

Online orders can be picked up on-site during regular business hours. To place an order for online pickup, choose "On-site Pickup" under "Delivery Method." Please note on-site pickup is available for new orders only and may not be retroactively selected.

RETURNS

Items may be returned within 30 days of purchase for a refund or store credit
Final sale items are not eligible for return.
Original receipt required for all refunds
Items must be in original packaging and resalable condition
Shipping fees are non-refundable
To return merchandise, please pack items securely and insure package. The ICA Store is not responsible for items lost or damaged in return shipments.

Ship all returns to:

ICA Store
Attention: Returns

25 Harbor Shore Drive

Boston, MA 02210

REPORTING SHIPPING DAMAGES:

We take great care in packaging your order, but occasionally, items can be damaged during transit. If your order arrives damaged, please follow these steps to help us process a replacement or refund as quickly as possible:

What We Need From You:

To help us assess the damage and file a claim with the shipping carrier, we require photo documentation. Please provide the following photos:

Damaged Product: Clear photos of the damaged item(s) themselves.
Internal Packaging: Photos showing how the item(s) were wrapped and protected within the shipment.
Packaging Material: Photos of all the packaging materials used (e.g., bubble wrap, packing peanuts, foam inserts).
Shipping Label: A clear photo of the shipping label on the package, with the tracking number clearly visible.
Box Manufacturer's Certificate: A close-up photo of the round manufacturer's stamp (usually found on the outside of the box).
All Six Sides of the Package: Two photos showing all six sides of the exterior package (one photo showing the top and two sides, and another showing the bottom and the opposite two sides).

Please send these photos along with your order number and a brief description of the damage to icastore@icaboston.org.